NetSuite E-Commerce

ADVANTAGE

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Experience

INNOVATIVE EXPERIENCES

Rapidly create unique, personalized and compelling mobile, web and in-store experiences that differentiate your brand and exceed customer expectations.

Check out some of the engaging online experiences powered by SuiteCommerce: T ENO, Mystery Ranch and Ibex.

Design the Experience You Want for Your Brand. Provide engaging customer acquisition and retention experiences by utilizing a single source of item, inventory, customer and order data to feed your customer-facing systems.

Transform the Store. Deliver a continuous shopping experience by unifying the online and in-store buying journey. Empower sales associates with tools and information to assist and engage shoppers.

Any Device. Responsive web design allows you to build device-optimized, online shopping experiences that display elegantly across smartphones, tablets, laptops and desktops. You’ll have only one platform instead of maintaining multiple fragmented systems and user experiences

Customers

360° CUSTOMER VIEW

Provide consistent and personalized cross-channel experiences, targeted marketing and superior customer service with a single view of all customer interactions and transactions across all touchpoints and channels.

Lovesac drives growth, efficiency and customer loyalty with NetSuite. Read How.

Truly Know Your Customers. Get a single, cross-channel view of every customer to provide consistent and personalized service, build loyalty, deepen relationships and grow lifetime value.

Optimize Customer Engagement. With a central communication hub, deliver timely, relevant, data-driven digital marketing that fuels engagement throughout the customer lifecycle.

Customer Lifetime Value. Gain insight into the true profitability of your customers by capturing all interactions and transactions in a single system. Use this data to make more educated decisions on marketing spend and targeting segments that are most profitable.

Orders

INTELLIGENT ORDER ORCHESTRATION

Meet customer expectations to buy, fulfill and return goods anywhere while maximizing profitability. It’s easy when you have centralized order management and a single view of inventory across all channels and the supply chain.

Fulfill Orders Quickly and Effectively. Manage orders from multiple channels—POS, web, call center, mobile, kiosk—all in one place. Customers, suppliers and partners always know exactly what’s happening with every order. You’ll process orders faster, satisfy more customers and lower operational costs.

Optimize Inventory. Real-time, enterprise-wide inventory visibility, including stores, is key to enabling a buy anywhere, fulfill anywhere experience. You’ll reduce excess inventory, capture lost sales and promote the most profitable products to your customers.

Better Manage Suppliers and Stock Levels. Connect global supply and distribution chains to ensure real-time information sharing, better coordination, increased responsiveness and shortened time to market.

Platform

UNIFIED COMMERCE PLATFORM

With a cloud-based infrastructure that unifies business applications and provides a central repository for order management and customer, item and inventory data, create seamless, emp Dashboard Factory, brand experiences and streamline your business.

One Complete Commerce Platform. Eliminate integrations between separate systems with natively unified ecommerce, POS, inventory and order management, marketing, merchandising, customer service and financials.

Run Your Business Better. Gain unprecedented, real-time visibility across your business by consolidating fragmented sources of data into a single repository to make informed, timely business decisions.

Ultimate Business Agility. Our cloud-based solution provides the flexibility and adaptability needed to keep pace with business, reduce operational costs, increase efficiencies and eliminate the hassles of managing hardware and software.

PRODUCTS & SERVICES

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  Experience

NetSuite SuiteCommerce is an ecommerce platform that easily adapts and scales to the unique selling and buying scenarios your specific industry needs. Deliver consistent, engaging and personalized shopping and service experiences on any device, anywhere your customers shop. Enable omni channel commerce for B2C and B2B businesses by seamlessly connecting ecommerce and in-store POS with order management, customer service, inventory, merchandising, marketing, and financials.

Point of sale

Shopping behaviours have changed and purchase paths have evolved. Empowered by mobile devices, social media and the ubiquity of information, consumers expect to move freely between online and offline shopping channels. SuiteCommerce InStore provides retailers with a solution that unifies the physical and digital shopping experiences within a single, cloud-based commerce platform. Using a mobile device, arm your sales associates with complete inventory and customer information to engage customers more effectively, drive more sales, and provide a satisfying shopping experience.

Commerce Marketing

When email marketing is used as a part of your commerce marketing strategy, it’s a revenue-generating powerhouse. The Bronto Marketing Platform uses data, such as carts, orders and product details to create automated, personalized post-purchase campaigns, abandoned cart campaigns, loyalty programs, cross- and up-sells, and more. And studies show that consumers purchase and engage more when they receive this kind of consistent, coordinated and personalized messaging. Bronto enables the delivery of timely, relevant, data-driven digital marketing that fuels engagement throughout the customer lifecycle.

Order Management

In today’s commerce environment, order fulfillment excellence differentiates your business, creating loyal customers who buy more and become brand advocates. NetSuite Order Management provides the capabilities to meet and exceed rising customer expectations for omni channel fulfillment while boosting profitability and enabling you to effectively scale your business. As a native piece of the SuiteCommerce platform, NetSuite Order Management easily integrates your commerce system with order management and financials. It delivers the ultimate omni channel customer experience – allowing shoppers to buy anywhere, fulfill anywhere and return anywhere

CRM

It’s nearly impossible to gain a full understanding of your customers’ interactions and preferences when your customer, order and inventory data is stored in separate, channel-specific silos. With NetSuite Customer Relationship Management (CRM) running as an integral part of your commerce platform, you get unprecedented visibility into your customers’ browsing and shopping activities. NetSuite CRM provides a 360-degree view of each customer from all channels and touchpoints, allowing you to deliver personalized and consistent service, provide a relevant, engaging shopping experience and build c ustomer loyalty with your brand.